Customer Service
We have a professional customer service team to serve you 365*24 hours!
Pre-sales / After-sales service
Our service tenet:
Provide customers with fast, efficient and satisfactory service is our unchanging belief. We put customer satisfaction in the first place, to provide customers with high-quality, efficient service, to meet customer service needs, and continue to improve customer satisfaction, for the customer's production operation escort. For your service needs, our company will have well-trained and experienced technical engineering staff to provide you with professional service programs and implementation of efficient on-site processing.
Installation, commissioning, maintenance services:
1. Free service
(1) Product "three bags" period, due to the quality of the product itself.
(2) Large-scale projects or large products, according to the agreement between the two sides.
2. Paid services
(1) Unauthorized disassembly of the product, resulting in failure.
(2) Failure caused by improper operation or poor working environment and ungrounded or overloaded power system.
(3) Damage caused by force majeure such as lightning and other natural disasters.
(4) Product maintenance beyond the warranty period.
Our service commitment:
1. Provide necessary technical documents and product qualification certificates for the products shipped from the factory.
2. Within 12 months from the date of delivery of the product, in the customer's normal storage, transportation, maintenance, use conditions, due to the manufacturing quality of the product can not be used normally, to provide "three packages" service.
3 according to customer demand or agreement to provide timely spare parts, spare parts and installation, commissioning, maintenance services and technical training for the customer's personnel.
4. large-scale projects, according to the requirements of the bidding documents to organize production, testing, inspection, and on-site acceptance with the customer.
5. When receiving quality information feedback, we will put forward the processing opinions within 24 hours, and make sure to deal with the problems first, and then analyze the reasons and clarify the responsibilities after normal operation.
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VSG Electric
